Last updated: [30th, June, 2026]
Welcome to Kenaida Home. These Terms and Conditions govern all bulk orders and purchases made with Kenaida Home, including mattresses, linens, smart cleaning solutions, and other hospitality-related products. By submitting an order request, you agree to be bound by these terms.
1. Order & Acceptance
1.1 All orders submitted through our website are considered order inquiries only. No contract is formed until we send you a formal written sales confirmation (including a proforma invoice).
1.2 We reserve the right to refuse or cancel any order at any time, including for reasons such as product unavailability, pricing errors, or suspicion of fraudulent activity.
1.3 Minimum order quantities may apply to certain products. Please contact our sales team for details.
2. Pricing & Payment Terms
2.1 Prices listed on our website are retail reference prices only. Custom bulk pricing will be provided in your formal sales quote.
2.2 Payment terms for bulk orders:
- A 30% deposit is required to confirm production.
- The remaining 70% balance is due before shipment.
- Accepted payment methods: T/T (Bank Wire Transfer) and PayPal Business.
2.3 All prices are quoted in USD. You are responsible for any bank transfer fees or currency conversion charges.
3. Shipping & Delivery
3.1 Shipping costs will be calculated based on order volume, destination, and delivery method, and included in your formal quote.
3.2 Estimated lead time is 7-14 business days from the date of deposit confirmation, excluding weekends and holidays.
3.3 Delivery dates are estimates only. We are not liable for delays caused by shipping carriers, customs, or other circumstances beyond our control.
3.4 Risk of loss or damage to products passes to you upon delivery to the shipping carrier.
4. Product Specifications & Customization
4.1 We strive to ensure product descriptions and images are accurate, but minor variations in color, size, or finish may occur.
4.2 Custom orders (including custom sizes, branding, or packaging) are non-cancellable once production has begun.
4.3 Samples may be available upon request. Please contact our sales team for sample pricing and lead times.
5. Returns, Exchanges & Warranties
5.1 All products are subject to a pre-shipment quality inspection. If you receive damaged or defective items, you must notify us in writing within 7 business days of delivery.
5.2 Custom or made-to-order products are non-returnable unless defective.
5.3 Our mattresses come with a 10-year limited warranty against manufacturing defects. The warranty does not cover normal wear and tear, misuse, or damage from improper handling.
6. Cancellations & Changes
6.1 Order cancellations must be requested in writing within 48 hours of sales confirmation. No cancellations are allowed once production has begun.
6.2 Any changes to your order (including quantity, shipping address, or product specifications) must be requested in writing and confirmed by our team. Additional fees may apply.
7. Limitation of Liability
7.1 To the fullest extent permitted by law, Kenaida Home shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your order, including but not limited to lost profits or business interruption.
7.2 Our total liability for any claim related to your order shall not exceed the total amount paid by you for the products in question.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Country/State]. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City/State].
9. Contact Information
If you have any questions about these Terms and Conditions, please contact our B2B sales team at:
Email: sales@kenaidahome.com
WhatsApp: +86 19829388005